Some players using NVIDIA GPUs may encounter a crash due to a known issue in Unreal Engine. This issue causes a crash dialog to appear with a message that includes “ReportGPUCrash”. We are actively monitoring this problem, but there is no official fix available yet.
Symptoms
- Game crashes shortly after launching or during gameplay
- Crash dialog appears with “ReportGPUCrash” in the error description
- This mainly affects players using NVIDIA GPUs
- Most commonly occurs on driver versions 572.xx and 576.xx
Temporary Workaround
Follow these steps to apply the workaround:
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Locate Your Game Install Directory
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Open the Steam client and go to your Library.
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Right-click on Wildgate - Open Beta and select Manage > Browse local files.
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This will open the game’s installation folder.
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Create a Config Folder
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Inside the Wildgate installation directory, create a new folder named Config.
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Download and Place the File
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Download the attached configuration file called UserEngine.ini (linked at the bottom of this article).
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Move the downloaded file into the new Config folder you just created.
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Launch the Game Normally
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No further changes are required. Just launch the game from Steam as usual.
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Still Crashing?
If you’re still having trouble after applying the workaround:
- Let us know your GPU model by providing your DXDIAG:
- Press [Windows Key] + R (this will open up a "Run" window)
- Type "dxdiag" and hit [Enter]
- Click "Save all information" and save the file
- Attach the file to the ticket
- Include a screenshot or text of the crash message, if available
Submit a ticket with all of the above information to our support team.