If you’re seeing the message:
Access is currently restricted. Please try later.
...when trying to log into Wildgate, this article will help you understand why that might be happening and what steps you can take to try and resolve it.
Why This Happens
Our login systems rely on your platform information to determine where you're connecting from. This helps ensure compliance with regional laws and service availability.
In some cases, the country setting tied to your account or network may not match your actual location, which can cause login issues like the one above.
This is not a bug, but rather a system requirement we must follow.
How to Troubleshoot
Step 1: Are You Logging In Through Steam?
If you're using Steam, your account’s public country setting may be influencing our ability to verify your location.
If your Steam profile lists a country you’re not currently located in, it can cause problems when attempting to access our games.
Try This:
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Set your Steam profile to private temporarily, or
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Update your Steam country on your public profile to match your current location.
Once you’ve made the change, try launching the game again.
If that resolves the issue, no further action is needed.
Step 2: Are You Still Seeing the Error?
If the error persists even after making the adjustments above, please contact our support team and let us know:
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Which platform you’re using (Steam, Xbox, PlayStation, etc.)
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What country you’re currently located in
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The exact error message you’re seeing
This will help us investigate further and provide the appropriate next steps.
Important Note
We’re committed to following all applicable laws regarding where we can provide service. Sometimes, this means we’re unable to offer access in certain regions - even if the player is trying to connect legitimately.
Thanks for your understanding, and we appreciate you reaching out!